We believe in building positive long term relationships with our suppliers, staff, and customers. Instead of choosing to cherry pick from hundreds of brands of products like many retailers, we employ an in-house design team that provides technical feedback, 3D models, and prototypes to our suppliers to expand and improve a limited number of brands. In short, we use, abuse and improve the gear we sell. We're not trying to sell everything; we're trying to solve all the problems. We only sell gear that passes this top-down review.
We believe an awesome buying experience starts with speaking to someone that uses the gear you're calling about. All employees at Twisted Throttle are required to be licensed motorcyclists, from the corporate suite to the warehouse and everywhere between. You get the same gear advice we'd give our best friends, and our advice is based on personal use of our gear.
Our lifetime tech support is legendary. We believe "Best Tech Support" means solving the customer's problem completely and quickly, regardless of who may be at "fault" for the problem.In short, we always strive to do the right thing.